Bus Users survey passengers to get them back on board
Following the change in government messaging encouraging people to return to public transport, ITS (UK) partner Bus Users has carried out a quick survey to find out how passengers feel about getting back on board.
The survey, which attracted 440 responses, asked people about their use of the bus and coach before and after lockdown, and their attitudes towards face coverings.
The survey found that:
- 32% of people are not currently using the bus compared to just 1% of respondents before lockdown
- 40% of people say they will use the bus more in future
- 56% of people reported using the coach before lockdown but 60% said they are not now be using it
- 70% of respondents were concerned about other passengers not wearing face coverings
- 63% of people with a medical exemption say they do not feel comfortable travelling without a face covering
- 39% of people wear a face covering despite having a medical exemption
- 60% of respondents use a concessionary pass to travel but 8% pay for their tickets using cash, almost the same number as use an app or website
- 95% of people reported having no trouble at all either paying for their ticket or getting a refund during lockdown
Bus Users has called on government, local authorities and operators to do more to ensure that people feel safe and confident about travelling by bus and particularly by coach. They also suggest that more needs to be done to improve awareness of medical exemptions to face coverings so people unable to wear a mask can travel without being made to feel uncomfortable, challenged or even abused by others.
Dawn Badminton-Capps, Bus Users Director for England said: “Bus and coach operators have been working tirelessly to keep their passengers and staff moving safely throughout this crisis.
“It is critical, however, that these lifeline services are there for communities beyond the pandemic, and that will only be possible with the support of government, and by ensuring that everyone can feel safe and confident about travelling.”
Read the report in full Getting back on board or visit our website www.bususers.org