APT Skidata launches new field-based service platform to further enhance the customer experience
APT Skidata, co-owned by ITS (UK) member SWARCO and the leading designer and manufacturer of car parking systems, has introduced a new cloud-based automated service platform to further enhance the levels of customer service and support throughout the UK.
This new service platform, which is provided as an online portal, gives customers complete transparency of their systems. They can access technical support though an online chat facility, schedule service calls, track existing service requests and the status of every job, generate quotations and shop for spares.
The service platform has been launched following an extensive programme to asset tag all APT Skidata equipment installed at customer sites across the UK, with the aim of giving APT Skidata and its customers an accurate view of the equipment status and performance.
To help manage APT Skidata’s field-based service team and get engineers and parts to the customer site at the right time, the service platform uses a combination of online/offline technology and the latest satellite positioning software to send instructions direct to an engineer’s handheld device. It identifies the nearest engineer with the appropriate skills and spares matched to the customer’s need.
Pete Brown, Managing Director of APT Skidata, says the platform has already been well received: “The launch represents a significant investment by SWARCO into the joint venture and the response from customers has already been incredibly positive.
“It is one of a series of investments we will be making in the coming months, including further enhancements to our INS cloud-based reporting and management information system, designed to further improve the customer experience.”
APT Skidata is a joint-venture of SWARCO AG and SKIDATA AG.