Customers using contactless payment cards in London can now view their journey history on the go following the latest update to the free TfL Oyster and contactless app.
Half of all Tube and rail ‘pay as you go’ journeys in London are now regularly made using contactless payment cards or mobile devices.
More than 17 million ‘pay as you go’ journeys a week are now regularly made across public transport services, providing value, flexibility and convenience.
The success of contactless in London is leading to more world cities introducing the technology as a convenient method of paying for travel.
Value and flexibility
TfL has updated the free TfL app, available to download from the Google Play Store and Apple App Store, to enable customers to view their journey and payment history and see if they have any ‘incomplete’ journeys.
Customers can use their smartphone to quickly add ‘pay as you go’ credit or season tickets to their Oyster card. Since it launched in September 2017, more than 800,000 downloads have already been made.
Customers can add their contactless payment card to an online account at contactless.tfl.gov.uk. They can personalise cards or devices by clicking on the pencil icon to make them easier to identify and hide any that are no longer used.
Any card that is personalised will automatically appear with that name within the TfL app.
New features also include:
- Updated maps to show TfL Rail services between Paddington and Heathrow;
- Design changes to improve the customer experience
Shashi Verma, Chief Technology Officer at Transport for London, said: ‘We’re delighted that so many Londoners have already downloaded our app to make it easier to check journey history and top-up on the go.
‘This latest update follows feedback from customers and is part of our work to make travelling in London simple and convenient for everyone.’
Simple and convenient
Chief Executive of London Chamber of Commerce and Industry, Colin Stanbridge said: ‘We support any improvements to make London’s public transport network easier, cheaper and more attractive to use and in doing so benefitting commuters, tourists and the economy as a whole.
‘Using contactless cards to travel has made great strides in this area and this update to the TfL app would appear to take these changes a stage further.’
TfL is now working to introduce further improvements to make all the functions of the app available to customers using concessionary cards such as Zip and Student photocards. Future changes will also make it easier to request refunds.